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Customer Service Representatives, Permanent, Christchurch

Date:  12-Sep-2021

Canterbury, NZ

Customer Service Representatives, Christchurch

Ministry of Social Development

Permanent, full time positions


We ‘re hiring people who are dependable and have the tenacity to show up and work hard, even when the going is tough. It is very rewarding as your work has a meaningful impact on people’s lives.  

We are seeking motivated, strong communicators to provide exceptional customer service to our clients over the phone.


About the role


Although you will be part of a team, you will work as an individual to quickly build rapport with a diverse range of people including those in vulnerable situations who need urgent assistance. In line with legislation and policy you will respond to client requests for information and support. 

These are full-time (37.55 hours per week), permanent opportunities  
Your scheduled shifts will be for 5 days across Monday to Saturday between 6.30am to 10.00pm
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.


About you


Your warm welcoming approach, manaakitanga and exceptional people skills will allow you to know and understand your clients with ease.  This understanding enables you to work in partnership with clients to help them achieve their goals.

You’ll bring a high level of personal integrity, initiative, whakawhanāungatanga, and a strong people focus to the role.  You’ll be comfortable navigating your way around computer systems.  You are curious and like to uncover details, using your analysis skills to find the cause of the problem and finding solutions.




•    We provide a positive and diverse work environment where kotāhitanga and team work are key to helping us work in partnership with our clients to achieve excellent outcomes.
•    Comprehensive induction and on-going training.
•    Regular coaching and development opportunities.
•    Starting salary is $53502.00 per annum

Position Description


To view the position description click on the following link 

How to apply:

Please apply online with your CV.  A cover letter is not required, instead you will be asked to respond to some additional questions in the application form.

Please note:

•    To be considered for this position you must hold NZ Citizenship or a Permanent Resident visa.
•    If you currently work for MSD, you need to apply through your myHR careers portal at work, so your application connects to your internal profile.


Applications close: Saturday 26th September 2021 at 11:59pm

Successful applications will have a planned start date of Tuesday 26th October 2021.

If you have any queries, please contact us at or phone Michelle Russell 03 963-8401.