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Technical Officer, Youth Services Support Unit (YSSU) - Mangere

Date:  12-May-2022

Auckland, NZ


About us


The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.




Auckland Region, Centralised Services  - Permanent Position


In this important role, the Technical Officer YSSU, provides specialist advice to Youth Service Support staff and providers on complex youth client cases.  This ensures that the right outcome for the client can be achieved and whilst strengthening the understanding of processes and the rationale for decision making.


Key to this role is ensure a quality service is provided to clients so that they have a positive experience every time they engage with MSD. As the Technical Officer, you will achieve this by keeping clients informed of outcomes and available entitlements to ensure they have the information they need. 

This position is based Mangere.

To succeed you need:

•    Strong relationship management skills and motivation to deliver great customer service
•    The ability to exercise sound judgement and discretion
•    An in-depth working knowledge of youth services products and services
•    High levels of computer and numerical competency with the ability to calculate complex financial entitlements in line with legislation and policy
•    Exceptional attention to detail and time management skills.
•    Excellent interpersonal skills
•    A professional interest in maintaining your current specialist knowledge of YSSU policy and practice.
•    The ability to develop and maintain collaborative stakeholder relationships



We offer

•    Comprehensive induction and on-going commitment to training and development
•    A welcoming, supportive and diverse team
•    Salary range step 4 $61,734.00 to $75,452.00 per annum.  Application along this band is in line with skills, experience and performance.




You can find out more about YSSU on doogle at:   

Position Description

Please take some time to read and understand the following position description before applying:



How to apply


To apply, click the 'Apply Now' button to upload your CV, and complete the online application form and answer the following 2 questions in the online application form:  


1.    Tell us about a complex numerical problem you solved and why it was challenging? (Max 1500 characters) 

2.    Why do you want to be a Technical Officer with our YSSU team? (Max 1500 characters) 



All applications must be made online.  If this is not possible or if you have any queries, please contact Michelle Edel on or Sreeram Sridha on



Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.



 Closing date: Thursday 19th May 2022




Joining us


Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working


environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.