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Leadership Coach. Learning and Continuous Improvement

Date:  22-Sep-2022

Auckland, NZ


About us

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.



Leadership Coach. Learning and Continuous Improvement




•   Awesome Coaching and Leadership Opportunity – Fixed Term until 31st July 2023 (with opportunity to extend).


•   Location – preferably Auckland but will consider candidates outside of Auckland. 


•    Be part of creating a learning and continuous improvement culture across Service Delivery, with a specific focus on leadership development.


•    Bring your passion for working alongside people to guide, coach and support their development, create opportunities for personal learning and growth, and ultimately make a difference for our clients, whānau and communities.




Overview of position 

The Leadership Coach is dedicated to building the curiosity and capability of our Service Leaders to continually understand and challenge how our measures, systems, processes and interactions support our clients and whānau getting the help they need when they need it.  


You will actively support, coach and enable leaders to provide consistent pull for support to their people, and to take an active role in understanding how effectively our service interactions support client and whānau needs, and how it might be improved.


The Coach role is all about being consistently ‘in the mahi’ with leaders, coaching and guiding them within their operational environments, to support them creating a practice of continuous improvement, and a learning culture that is oriented to client.  


This will require you to travel regularly across the motu, to be alongside our leaders.




You will also


-    Lead and support the implementation of comprehensive leadership development strategies and initiatives that focus on building a service experience aligned to client and whānau 
-    Develop the capability of Leaders to understand current perspectives/performance and understand an alternative view (change thinking)
-    Challenge conventional ways of thinking and assumptions to generate insights into new ways of working and delivering services to client and whānau, that readily gain support and adoption
-    Develop capability within our Service Leaders to become self-sufficient in maintaining a culture of improvement



You will have


-    Experience and knowledge of (one or preferably more): Systems Thinking, Intervention Theories and Continuous Improvement, with demonstrated practical application 
-    Excellent communication and facilitation skills, with the ability to deliver impactful coaching and reflective sessions 
-    Demonstrated ability to work effectively with, influence, and support the development of leaders across all levels of an organisation
-    Proven experience in developing trusted coaching relationships 
-    Excellent communication skills, both written and verbal
-    Demonstrated ability to influence and contribute to the planning and implementation of leadership development strategies and initiatives 
-    Operational and/or other management experience in the Public Service 
-    Proven experience in leadership/professional coaching


Salary range: $100,014.00 - $150,022.00






How to apply


To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.  


Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. 


All applications must be made online.  If this is not possible or if you have any queries, please contact us at


Internal MSD Employees – please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.




Closing date: 9 October 2022






Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.


MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.