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Employment Support Representatives, Ellerslie, Job Connect

Date:  12-May-2022

Auckland, NZ

Ministry of Social Development


•    Various positions:  Several permanent positions as well as fixed term ending June 2023
•    Start date: 18th July 2022 
•    These positions will be based in Ellerslie


⦁    Complex, varied work where you get to work on the solution with the client regarding their employment related needs
⦁    Vibrant and proudly diverse one-team culture


We are calling for motivated and adaptable, candidates that will enjoy having conversations with clients over the phone to help find sustainable employment. You will be helping make meaningful differences to the lives of New Zealander’s.


About the role 

You will engage directly with clients who call through our 0800 phoneline as well as manage client employment, education and training calls referred in from work brokers and case managers. You are confident in your ability to have meaningful conversations about employment and help clients who are seeking more information and help with applying for vacancies.

Key to success in this role is your ability to keep customer satisfaction at the core of every decision and behaviour by having great customer focus and adaptability to different personality types. You will be able to quickly build professional, collegial relationships as you work with Case Managers and Work Brokers across the regions.


Hours of work

These are full time positions,  working 37 hours and 55 minutes per week over 5 days Monday to Friday.  As business demands and needs change, the occasional Saturday may be required. 
You will be rostered to work shifts, usually between 7am and 6pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.


About you

This is a fast paced environment, often with changing priorities, so to be successful in this role you will be highly organised with your time management and be solutions oriented. You will bring attention to detail and take pride in being accurate in your work, and most importantly provide excellent client service by demonstrating MSD’s values with every client you speak too.  To succeed in this role you have a client first mindset to ensure a positive experience on the phone and enjoy meaningful conversations with a number of people on any given day.  Whilst not essential, some understanding or experience with recruitment coordination activities would be advantageous. 


We offer:

  • Starting salary of $53,502.00 with opportunities of pay progression in line with the our progression guidelines 
  • Comprehensive orientation, coaching and support

Position Description

Key recruitment process information

•    If you are short listed the recruitment process will include an interview, assessment testing, and reference checking.  
•    Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.
MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.

Recruitment dates

•    Applications close: 22nd May 2022 at 11pm
•    Interviews will commence from: week beginning: First week of June
•    Start date: 18th July 2022

All candidates must include an updated CV and cover letter with their application. Along with answering the two questions within the application, these are an important part of the shortlisting process.

1.    Describe a work situation where you have found it difficult to communicate and why.
2.    Tell us about a time you used your influencing skills to achieve a positive outcome for a customer.

Salary range: $53,502.00 - $65,392.00