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Customer Service Representatives, Henderson, Permanent

Date:  22-Nov-2021

Auckland, NZ

Ministry of Social Development


Contact Centre Services, Henderson

Permanent, full time



•    Full-time Permanent opportunities available now
•    Based in Henderson
•    February start date

Thinking of a career with a purpose?! Here at the Ministry of Social Development we have an opportunity for you to join our high energy and supportive team to help make a difference to the lives of New Zealanders every day. 

We are calling for motivated and adaptable people who can hit the ground running and help deliver end to end services for our clients. 

As a CSR at the Ministry of Social Development, puts you at the forefront of people’s lives. Our clients need highly empathetic people to help them navigate a range of issues to make a real difference in their lives. You will be responsible for responding appropriately to emergency situations and having the authority to approve immediate financial assistance to client hardship. 


About you


The kind of people we are looking for offer the following attributes:

•    You enjoy quality conversations and can demonstrate a history of providing clients a positive experience on the phone 
•    Adaptable, resilient, and empathetic to working with people’s complex situations 
•    You work efficiently, accurately, and are confident in making good decisions.
•    Quick to navigate your way around multiple IT systems. You also have an eagerness to learn and desire for self-improvement
•    The ability to work in a fast-paced environment where frequent change is normal.


What we offer


Our Contact Centres are fast paced, dynamic and you’ll be constantly learning in the role and progressing your career. We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients. 

You will enjoy modern training and opportunities to develop your career and an orientation / training plan backed by loads of support. Our team is renowned for its high quality of training - this often means over time our CSRs are in high demand for progression to other roles in the Ministry.


Hours of work – Full-time (37.55 hours per week)


The current Contact Centre’s hours of operation are:

•    Mondays to Fridays, 7.00am to 6.15pm, and
•    Saturdays, 8.00am to 2.00pm. (Saturday’s are currently rotational, and you will only work one Saturday every few weeks).


We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Key recruitment process information


•    If you are short listed the recruitment process will include an interview, online assessment testing, and reference checking.  
•    All candidates must include a current / updated CV with their application. A cover letter is preferred but not required as there are additional online application questions.  
•    Salary starts $53,502.00 per annum.
•    Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.

Applications close: Friday 24th December 2021 at 11pm

MSD is currently considering a vaccination policy which may form part of requirements for employment. If agreed this would take effect from 16 December 2021.