Share this Job

Customer Service Representatives, Henderson, Permanent

Date:  20-Sep-2022

Auckland, NZ

Contact Centre Services


  • Full time, permanent opportunities available now
  • Based in Henderson
  • Start Date: 14 November 2022


Create a meaningful career with one of New Zealand’s largest employers and largest public service, right here in Henderson.


Being part of the Ministry, means having access to real opportunities for growth, progression, and development all backed by a truly supportive and inclusive team culture.


You'll be the first point of contact for the public, where you will have the opportunity to give immediate assistance and make a real impact on the lives of everyday Kiwi’s through in depth and engaging conversations with clients. We have a strong emphasis on coaching, staff-led development and internal progression which will give you the skills and experience to develop into further roles in the ministry. As well as working with fantastic people, you will enjoy an exciting office culture, a very supportive environment, and fantastic staff benefits.

A look at your everyday work


  • Handling inbound calls from those who need our support the most.
  • Focusing on reaching independent solutions that positively impact the community. 
  • Living MSD values in the meaningful conversations you will have every day.

About you


To flourish and be successful in this role, you will need to have the following: 

  • A strong passion and purpose for helping those who are in the most need. 
  • Be adaptable, resilient, and able to quickly think on your feet. 
  • Can ask effective questions and have strong active listening skills
  • Have an eagerness to learn and desire for self-improvements
  • The ability to work in a fast-moving environment where frequent change is normal.

Perks and Benefits


  • Flexible working arrangements  
  • Annual pay progression 
  • Capability development framework to support your career aspirations with us. 
  • Staff discount on Southern Cross Health Insurance
  • A modern office setting with contemporary contact centre technology
  • Lots of practical well being support through Poutuarā - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, are thriving and showing compassion towards self and others.
  • $400 Vision care subsidy service towards your costs of eye tests, glasses and contact lenses
  • Generous family leave provisions
  • Accident insurance coverage for MSD staff


Hear from some of our CSR's here:

Hours of work


Full-time (37.55 hours per week) The current Contact Centre’s hours of operation are:


  • Mondays to Fridays, 7.00am to 6.15pm, and
  • Saturdays, 8.00am to 2.00pm. (Saturdays are rotational, and you will only work one Saturday every few weeks)


We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Important recruitment information


Applications close: Wednesday 5 October 2022


  • If you are short listed the recruitment process will include an video pre-screen, interview, online assessment testing, and reference checking.  
  • All candidates must include a current / updated CV with their application. A cover letter is preferred but not required as there are additional online application questions.  
  • Salary starts $54,707.00 per annum, with yearly pay and progression.
  • Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application.


MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.