Historic Claims Group

Overview - Our Journey

MSD is responsible for the Historic Claims process. The Historic Claims team works with people who have been abused in State care, in particular in the care of Child, Youth and Family and its predecessors, to address their concerns without them needing to resort to civil litigation.

MSD recently reviewed the way our  historic claims process worked, undertaking a robust and far reaching consultation with current and previous claimants and key stakeholders which has resulted in a commitment to growing and adjusting the Historic Claims team with a focus on operating within the principles of Tikanga Māori; Mana, Aroha, Whakapapa, Whanaungatanga, Manaakitanga and Pono. 

Over the coming months we’ll be recruiting for a range of roles to establish a great team to deliver the best possible service in this unique area. 

The qualities we’re looking for:

  • Claimant-centred people who are agile and responsive;
  • creative and innovative – help us shape the team and the service we deliver;
  • share our commitment to mana manaaki: a positive experience every time!

We particularly welcome applications from people with an understanding of, and commitment to, Tikanga Māori, and people of Māori or Pacifika descent.

What we can offer:

  • A competitive salary with holiday, vision care, study assistance and other benefits.
  • We take pride in our people. That’s why your development will be encouraged and supported to reach your full potential.
  • We are stronger when we work together. You’ll be encouraged to build and strengthen relationships with our partners, stakeholders and networks based on mana manaaki, trust, integrity and respect.

The Roles

We’ll be advertising several roles in the team over the coming months at all levels of Historic Claims, including:

  • Team Leaders
  • Senior/Claims Assessors and Advisors
  • Senior/Claimant Support Specialists
  • Senior/Information Coordinators

If you want to know more about working in this unique area please view the roles we’re currently advertising and keep a close eye on our website in the coming months. We also encourage you to create a profile in our Careers site with alerts to the roles of interest so you can receive reminders via email. Roles are mostly based in Wellington, with the possibility of others in Auckland or Hamilton.


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