Senior Information Coordinator
Date: 13 Nov 2025
Location: Wellington, NZ
Company: Ministry of Social Development
Senior Information Coordinator
- Fixed-Term or Secondment opportunity through to 30 June 2026, estimated to start the role in December 2025
- Central Wellington
- Salary range: $90,743.00 - $109,980.00
About Historic Claims
Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care. Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right.
A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
About the role | Mō te tūnga
The Senior Information Coordinator reads, reviews and then releases claimants’ personal information to them. As part of this process, we ensure the information released complies with relevant legislation – especially the Privacy Act. Historic Claims has a strong focus on transparency. Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.
The Senior Information Coordinator will also implement the induction and training of new Information Coordination staff, work on more complex information requests, take on project management roles and be involved in exercises to review and strengthen team capability.
The Information Coordination team has a collaborative workplace culture with a strong client focus. Historic Claims also offers excellent career progression opportunities.
What you will bring | Ōu pūmanawatanga
To be successful in this role you will have:
- A relevant tertiary qualification or equivalent relevant work experience (is an advantage).
- Excellent knowledge of the applicable legislation i.e. Official Information Act, Privacy Act, Oranga Tamariki Act 1989, and the Children’s and Young People’s Wellbeing Act 1989.
- Proven competency working with MS Office Suite and records management systems.
- Relationship management ability.
- Able to prioritise work to achieve results with attention to detail.
- Demonstrated excellence in the provision of client focused administrative and corporate advice and services to managers and staff.
- Exemplary standard of written and oral communication.
- Ability to demonstrate empathy, and understand client needs, concerns and priorities.
Position Description | He Whakaahuatanga Tūnga:
A copy of the position description can be found here: Senior Information Coordinator position description
Salary | Utu-ā-tau: $90,743.00 - $109,980.00
How to apply | Me pēhea te tuku tono
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact Kerryn.Fulford001@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.
Applications close: Thursday, 20th November 2025
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
Joining MSD
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
